1. General

1. “The Company” refers to the supplier as mentioned above and shall include any principal, agent, successor or assignee of the same and “The Customer” means the person, firm or company to whom a quotation is addressed or whose order is accepted by the Company and “the Goods” means the goods the subject of such quotation or order.
2. All prices quoted by the Company are based upon these Conditions of Sale and reflect the limitations upon the Company’s liability which they contain. Should any customer wish to contract with the Company otherwise than on the terms of such Conditions of Sale, special arrangements can be made and a revised price quoted by the Company.
3. In the absence of any such special arrangement (which shall not bind the Company unless made in writing and signed on the Company’s behalf by a person duly authorised for that purpose) all quotations given and all contracts made by the Company and any additions or amendments thereto shall be subject to these Conditions of Sale which supersede and shall be taken to override any terms or conditions proposed or stipulated by the Customer.
4. No agent or salesman of the Company has authority to give any guarantee or warranty on behalf of the Company or to transact business other than on the (unamended) terms of these Conditions of Sale.

2. Limits of contract

No binding contract is created until an order is accepted by the Company and all prior correspondence or oral communication are to be regarded as superseded and not forming part of the contract Prices quoted are subject to revision for errors and omissions at any time.

3. CODE OF PRACTICE & BUSINESS ETHICS

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. Information on individual contracts, contracts policy or procedures must not be given to the media or any other third-party enquirer without the proper authority. We extend the same standards to all our customers, suppliers and associates.

ETHICS

We always conduct our own services honestly and honourably and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

DUTY OF CARE

Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this company, should always avoid causing any adverse effect on human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.

CONFLICT OF INTEREST

Any kind of personal interest must be declared by a member of staff to the Managing Director. Without prior declaration staff should not have or enter:

1. A direct financial interest which conflicts with their duties.
2. Investments in companies with which staff have dealings in carrying out their duties.
3. A directorship or consultancy with an outside business.
4. Any dealings on behalf of Sarum Refrigeration Services with a company who are employing close family members

CONTRACTS

Our contract will be usually in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We will always try to meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

PROFESSIONAL CONDUCT

We conduct all our activities professionally and with integrity. We take care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our client.

EQUALITY AND DISCRIMINATION

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions, or recommendations by issues of gender, race, creed, colour, age, or personal disability.

ANTI-SLAVERY POLICY

Our company has a zero-tolerance approach to slavery and is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and imposes those same high standards on its contractors, suppliers, and other business partners.

We:

1. Operate strict procurement processes, ensuring suppliers comply with all applicable laws and standards, including those which relate to the Modern Slavery Act.
2. Expect our suppliers to have suitable anti-slavery and human trafficking policies and processes in place within their own businesses and to cascade those policies to their own suppliers.
3. Have completed an analysis of assurance information from existing suppliers and partners and followed up where relevant.
4. Source manufacturers goods from only approved and affiliated distribution sources.
5. Regularly review our policy and effectiveness of meeting the objectives of this policy.
6. Have added a specific item relating to the Modern Slavery Act to the agenda of the contract management meetings with suppliers enabling us to be kept informed of any changes.

The above procedures are designed to:

1. Identify and assess potential risk areas in our business and supply chains.
2. Reduce the risk of slavery and human trafficking occurring in our business and supply chains.
3. Monitor potential risk areas in our business and supply chains..
4. Provide adequate protection for whistle blowers.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our company’s slavery and human trafficking statement for the financial year ending 31/12/21.

COSTS

Our costs are always competitive for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our costs and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

PAYMENT

We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project costs: others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.

QUALITY ASSURANCE

We maintain quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost- effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. We operate under a strict quality control policy details upon request.